This qualification reflects the roles of community services, case management, and social housing workers involved in the managing, co-ordinating, and/or delivering of person-centered services to individuals, groups, and communities.

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At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

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No licensing, legislative, regulatory, or certification requirements apply to this qualification at the time of publication.

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CRICOS code: 112494H

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Course Duration

The total Course Duration of 52 weeks includes:

• Face-to-face sessions in the classroom

• Work Placement (200 hours)

• Study Break

 

Entry Requirements

• Completion of Year 10 or equivalent

• Overseas students must have a minimum overall band of IELTS 5.5 or equivalent.

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Before undertaking a work placement

Students will need to obtain

• National Police Clearance (NCC)

• Required immunization

• Working with Children Check (WWCC)

• A valid NDIS Worker Screening Check

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Career Opportunities

• Community Support Worker

• Community Development Officers

• Family Support Worker

 

Units of Competencies

There are 20 units in total (12 core units plus 8 elective units must be completed for this qualification).

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Core Units

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• CHCCCS004  Assess co-existing needs

• CHCCCS007 Develop and implement service programs

• CHCCCS019  Recognise and respond to crisis situations

• CHCCSM013 Facilitate and review case management

• CHCDEV005  Analyse impacts of sociological factors on people in community work and services

• CHCDFV001  Recognise and respond appropriately to domestic and family violence

• CHCDIV001   Work with diverse people

• CHCDIV002   Promote Aboriginal and/or Torres Strait Islander cultural safety

• CHCLEG003   Manage legal and ethical compliance

• CHCMGT005 Facilitate workplace debriefing and support processes

• CHCPRP003   Reflect on and improve own professional practice

• HLTWHS003  Maintain work health and safety

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Elective Units

• CHCCSM012 Coordinate complex case requirements

• CHCCSM014 Provide case management supervision

• CHCCSM015 Undertake case management in a child protection framework

• CHCCSM010 Implement case management practice

• CHCPRT025   Identify and report children and young people at risk

• CHCMHS013 Implement trauma informed care

• CHCMHS011 Assess and promote social, emotional and physical wellbeing

• CHCADV002  Provide advocacy and representation services

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Assessment

The units of competency are assessed using any of the following methods:

• Theory Tasks

• Workplace Tasks / Projects

• Observation

 

After the Successful Completion of

CHC52021 Diploma of Community Services, students can pursue the CHC62015 Advanced Diploma of Community Services.

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